RETURNS

72EN.COM products are guaranteed for 30 days after purchase date. If any issues arise during that time, the item can be returned for a full refund or replacement. If 30 days have gone by since your purchase, unfortunately, we can’t offer you any refund or replacement.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The item must have been purchased from 72en.com.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

- Gift cards

- Downloadable software products

- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

- Book with obvious signs of use

- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

FOR ALL FACE MASKS ITEMS:

All face mask sales are final. No returns or exchanges.

REFUND PROCESSING

Once your return is received, We will inspect and process your return within 3 business days. You will receive a confirmation via email when your return has been processed.

Please allow up to two billing cycles for the return credit to appear on your credit card statement. Credits are processed for the original cost of the merchandise plus tax—initial shipping and handling fees will not be refunded.

If an item is returned in unacceptable condition, we will send it back to you and no refund will be issued.

Have a question? please call +85246221553 or contact us at info@72en.com.

SALE ITEMS

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@72en.com.

SHIPPING

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are about to receive a full refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping a package worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without tracking number.

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